“Analyse This!” – Bring your user stories to life with PowerBI Having successfully completed your analysis of user stories, you have been requested by HOLISTICO to deliver a prototype dashboard. You will use your experience gained from Week 05 (Think like a designer) and the Power BI content from Week 8 to Week 12 to develop a visually compelling dashboard that encompasses user stories completed in Assignment 02. You will then pitch this dashboard to HOLISTICO’s team to show them the value of the analytics exercise they have undertaken with you as you uncover insights about their operation and direction. A sample dataset for this assessment is provided in the spreadsheet (BUS5AP-HOLISTICO-AS03- Dataset.xlsx) on the LMS under Assignment 03.
CoverSheet
| Company Data | |||||
| Company Name: | HOLISTICO | CourseID | BUS5AP | ||
| Value | |||||
| Target NPS | 7.5 | ||||
| Target PVA | 2.50 | ||||
| Target Lifetime Value | $282 | ||||
| Target Satisfaction | 8 |
Data From PMS
| CarePath | Clinic | Practitioner ID | AgeRange | Gender | Date | Number of New Clients | DNA % | Cancellation % | Patient Visit Average (PVA) | Rebook Rate | Lifetime Value | Total Appointments | Appointments Attended | CLIENTS WITH NO FUTURE APPOINTMENTS NEXT WEEK | Total Appointments Booked for Next week | Total Appointments booked in 4 Weeks |
| 1 | Melbourne Clinic | 6 | 1. 15 – 24 Years | Male | 1/1/22 | 30 | 2 | 1 | 2.00 | 2 | $ 162.00 | 156 | 153 | 11 | 172 | 520 |
| 1 | Melbourne Clinic | 6 | 2. 25 – 44 Years | Female | 2/1/22 | 21 | 3 | 0 | 2.00 | 6 | $ 454.00 | 143 | 140 | 24 | 127 | 792 |
| 1 | Melbourne Clinic | 6 | 3. 45 – 65 Years | Other | 3/1/22 | 33 | 4 | 2 | 4.00 | 6 | $ 106.00 | 109 | 103 | 21 | 137 | 684 |
| 1 | Melbourne Clinic | 6 | 0. 00 – 14 Years | Female | 1/1/22 | 27 | 5 | 1 | 1.00 | 3 | $ 407.00 | 198 | 192 | 22 | 170 | 796 |
| 1 | Melbourne Clinic | 6 | 1. 15 – 24 Years | Male | 2/1/22 | 22 | 1 | 3 | 1.00 | 3 | $ 346.00 | 142 | 138 | 13 | 112 | 772 |
| 1 | Melbourne Clinic | 6 | 2. 25 – 44 Years | Other | 3/1/22 | 35 | 5 | 4 | 1.00 | 7 | $ 350.00 | 109 | 100 | 29 | 196 | 704 |
| 1 | Melbourne Clinic | 6 | 3. 45 – 65 Years | Female | 4/1/22 | 35 | 5 | 1 | 3.00 | 3 | $ 471.00 | 122 | 116 | 6 | 106 | 520 |
| 1 | Melbourne Clinic | 6 | 0. 00 – 14 Years | Male | 5/1/22 | 37 | 3 | 0 | 1.00 | 7 | $ 152.00 | 163 | 160 | 17 | 167 | 760 |
| 1 | Melbourne Clinic | 6 | 1. 15 – 24 Years | Other | 6/1/22 | 22 | 6 | 1 | 1.00 | 7 | $ 373.00 | 190 | 183 | 18 | 166 | 572 |
| 1 | Melbourne Clinic | 6 | 3. 45 – 65 Years | Female | 7/1/22 | 19 | 3 | 3 | 3.00 | 5 | $ 348.00 | 151 | 145 | 10 | 124 | 564 |
| 1 | Melbourne Clinic | 7 | 3. 45 – 65 Years | Female | 1/1/22 | 21 | 5 | 4 | 2.00 | 2 | $ 340.00 | 186 | 177 | 13 | 107 | 500 |
| 1 | Melbourne Clinic | 7 | 0. 00 – 14 Years | Male | 2/1/22 | 43 | 3 | 1 | 2.00 | 7 | $ 348.00 | 108 | 104 | 10 | 154 | 484 |
| 1 | Melbourne Clinic | 7 | 1. 15 – 24 Years | Other | 3/1/22 | 22 | 6 | 0 | 2.00 | 3 | $ 431.00 | 103 | 97 | 8 | 105 | 620 |
| 1 | Melbourne Clinic | 7 | 3. 45 – 65 Years | Female | 1/1/22 | 25 | 7 | 7 | 2.00 | 3 | $ 169.00 | 103 | 89 | 17 | 131 | 720 |
| 1 | Melbourne Clinic | 7 | 0. 00 – 14 Years | Female | 2/1/22 | 28 | 6 | 3 | 3.00 | 6 | $ 468.00 | 191 | 182 | 21 | 179 | 668 |
| 1 | Melbourne Clinic | 7 | 1. 15 – 24 Years | Male | 3/1/22 | 29 | 8 | 4 | 4.00 | 4 | $ 303.00 | 141 | 129 | 22 | 153 | 544 |
| 1 | Melbourne Clinic | 7 | 2. 25 – 44 Years | Other | 4/1/22 | 30 | 3 | 3 | 3.00 | 5 | $ 305.00 | 127 | 121 | 29 | 191 | 768 |
| 1 | Melbourne Clinic | 7 | 3. 45 – 65 Years | Female | 5/1/22 | 33 | 5 | 4 | 2.00 | 4 | $ 454.00 | 191 | 182 | 21 | 182 | 552 |
| 1 | Melbourne Clinic | 7 | 0. 00 – 14 Years | Male | 6/1/22 | 31 | 3 | 5 | 2.00 | 2 | $ 340.00 | 163 | 155 | 29 | 190 | 508 |
| 1 | Melbourne Clinic | 7 | 1. 15 – 24 Years | Other | 7/1/22 | 34 | 5 | 4 | 3.00 | 7 | $ 130.00 | 176 | 167 | 10 | 155 | 536 |
| 2 | Melbourne Clinic | 5 | 3. 45 – 65 Years | Female | 1/1/22 | 31 | 3 | 1 | 4.00 | 2 | $ 229.00 | 113 | 109 | 17 | 199 | 556 |
| 2 | Melbourne Clinic | 5 | 0. 00 – 14 Years | Male | 2/1/22 | 25 | 6 | 0 | 1.00 | 3 | $ 291.00 | 110 | 104 | 29 | 140 | 624 |
| 2 | Melbourne Clinic | 5 | 1. 15 – 24 Years | Other | 3/1/22 | 27 | 7 | 2 | 3.00 | 4 | $ 493.00 | 196 | 187 | 13 | 129 | 516 |
| 2 | Melbourne Clinic | 5 | 3. 45 – 65 Years | Female | 1/1/22 | 35 | 6 | 3 | 1.00 | 4 | $ 327.00 | 133 | 124 | 29 | 171 | 504 |
| 2 | Melbourne Clinic | 5 | 0. 00 – 14 Years | Female | 2/1/22 | 33 | 8 | 4 | 1.00 | 2 | $ 193.00 | 166 | 154 | 25 | 162 | 624 |
| 2 | Melbourne Clinic | 5 | 1. 15 – 24 Years | Male | 3/1/22 | 21 | 3 | 3 | 2.00 | 5 | $ 220.00 | 176 | 170 | 22 | 181 | 516 |
| 2 | Melbourne Clinic | 5 | 2. 25 – 44 Years | Other | 4/1/22 | 54 | 3 | 4 | 3.00 | 4 | $ 151.00 | 172 | 165 | 26 | 125 | 796 |
| 2 | Melbourne Clinic | 5 | 3. 45 – 65 Years | Female | 5/1/22 | 12 | 5 | 5 | 1.00 | 7 | $ 341.00 | 124 | 114 | 22 | 180 | 580 |
| 2 | Melbourne Clinic | 5 | 0. 00 – 14 Years | Male | 6/1/22 | 44 | 3 | 1 | 4.00 | 2 | $ 327.00 | 147 | 143 | 29 | 118 | 560 |
| 2 | Melbourne Clinic | 5 | 1. 15 – 24 Years | Other | 7/1/22 | 15 | 6 | 3 | 4.00 | 4 | $ 361.00 | 158 | 149 | 26 | 109 | 788 |
Survey Response Data
| SurveyResponseId | PatientAppointmentDate | SurveyIssueDate | PatientID | PatientName | SurveyName | PractionerID | CustomerID | ClinicId | ClinicName | PractionerName | ClinicStaffID | ClinicStaffName | CarePathID | CarePathName | SurveyResponseStatus | PatientYearOfBirth | PatientGender | ParentSurveyResponse | SurveyType | PatientAgeRange |
| 260 | 8/10/22 | 9/21/22 | 57 | Pam Rhodes | Podiatry Follow Up Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 11 | Zafar Issadeen | 2 | Podiatry | ISSUED | 1984 | FEMALE | 235 | Follow Up | 2. 25 – 44 Years |
| 258 | 8/7/22 | 9/18/22 | 41 | Reza Ghani | Podiatry Follow Up Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 11 | Zafar Issadeen | 2 | Podiatry | ISSUED | 1984 | MALE | 233 | Follow Up | 2. 25 – 44 Years |
| 255 | 8/1/22 | 9/12/22 | 53 | Anu Singh | Podiatry Follow Up Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 2 | Podiatry | ISSUED | 1990 | FEMALE | 227 | Follow Up | 2. 25 – 44 Years |
| 251 | 7/31/22 | 8/30/22 | 63 | Zafar Mackol | Physiotherapy Follow Up Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 11 | Zafar Issadeen | 1 | Physiotherapy | IN PROGRESS | 2019 | FEMALE | 247 | Follow Up | 0. 00 – 14 Years |
| 240 | 7/7/22 | 8/18/22 | 42 | Tony Smith | Podiatry Follow Up Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 2 | Podiatry | COMPLETE | 1999 | FEMALE | 187 | Follow Up | 1. 15 – 24 Years |
| 229 | 8/1/22 | 8/1/22 | 52 | Raj Hussain | Physiotherapy Follow Up Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1974 | MALE | 226 | Follow Up | 3. 45 – 65 Years |
| 225 | 7/28/22 | 8/1/22 | 50 | Sam Smith | Physiotherapy Follow Up Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1980 | PREFER NOT TO SAY | 222 | Follow Up | 2. 25 – 44 Years |
| 219 | 7/18/22 | 7/26/22 | 48 | Joshua De Silva | Physiotherapy Follow Up Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1996 | MALE | 211 | Follow Up | 2. 25 – 44 Years |
| 218 | 7/18/22 | 7/26/22 | 47 | Jenny Patel | Physiotherapy Follow Up Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1965 | PREFER NOT TO SAY | 210 | Follow Up | 3. 45 – 65 Years |
| 217 | 7/18/22 | 7/26/22 | 46 | Tomaz Jones | Physiotherapy Follow Up Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1975 | MALE | 209 | Follow Up | 3. 45 – 65 Years |
| 216 | 7/18/22 | 7/26/22 | 45 | Adele King | Physiotherapy Follow Up Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1983 | FEMALE | 208 | Follow Up | 2. 25 – 44 Years |
| 207 | 7/15/22 | 7/18/22 | 43 | Li Chen | Physiotherapy Follow Up Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1967 | FEMALE | 199 | Follow Up | 3. 45 – 65 Years |
| 202 | 7/15/22 | 7/15/22 | 44 | Hao Tan | Physiotherapy Follow Up Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1975 | MALE | 200 | Follow Up | 3. 45 – 65 Years |
| 186 | 7/1/22 | 7/1/22 | 41 | Reza Ghani | Physiotherapy Follow Up Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 11 | Zafar Issadeen | 1 | Physiotherapy | ISSUED | 1984 | MALE | 185 | Follow Up | 2. 25 – 44 Years |
| 250 | 8/27/22 | 8/27/22 | 65 | Ravini Savinidya | Podiatry Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 11 | Zafar Issadeen | 2 | Podiatry | ISSUED | 2008 | FEMALE | 0 | Baseline | 0. 00 – 14 Years |
| 249 | 8/29/22 | 8/29/22 | 64 | Kate Jones | Podiatry Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 2 | Podiatry | ISSUED | 1998 | FEMALE | 0 | Baseline | 1. 15 – 24 Years |
| 248 | 8/29/22 | 8/29/22 | 53 | Anu Singh | Podiatry Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 2 | Podiatry | COMPLETE | 1990 | FEMALE | 0 | Baseline | 2. 25 – 44 Years |
| 247 | 7/31/22 | 7/31/22 | 63 | Zafar Mackol | Physiotherapy Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 11 | Zafar Issadeen | 1 | Physiotherapy | ABANDONED | 2019 | FEMALE | 0 | Baseline | 0. 00 – 14 Years |
| 235 | 8/10/22 | 8/10/22 | 57 | Pam Rhodes | Podiatry Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 11 | Zafar Issadeen | 2 | Podiatry | ABANDONED | 1984 | FEMALE | 0 | Baseline | 2. 25 – 44 Years |
| 233 | 8/7/22 | 8/7/22 | 41 | Reza Ghani | Podiatry Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 11 | Zafar Issadeen | 2 | Podiatry | COMPLETE | 1984 | MALE | 0 | Baseline | 2. 25 – 44 Years |
| 227 | 8/1/22 | 8/1/22 | 53 | Anu Singh | Podiatry Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 2 | Podiatry | COMPLETE | 1990 | FEMALE | 0 | Baseline | 2. 25 – 44 Years |
| 226 | 8/1/22 | 8/1/22 | 52 | Raj Hussain | Physiotherapy Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1974 | MALE | 0 | Baseline | 3. 45 – 65 Years |
| 222 | 7/28/22 | 7/28/22 | 50 | Sam Smith | Physiotherapy Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1980 | PREFER NOT TO SAY | 0 | Baseline | 2. 25 – 44 Years |
| 211 | 7/18/22 | 7/18/22 | 48 | Joshua De Silva | Physiotherapy Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1996 | MALE | 0 | Baseline | 2. 25 – 44 Years |
| 210 | 7/18/22 | 7/18/22 | 47 | Jenny Patel | Physiotherapy Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1965 | PREFER NOT TO SAY | 0 | Baseline | 3. 45 – 65 Years |
| 209 | 7/18/22 | 7/18/22 | 46 | Tomaz Jones | Physiotherapy Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1975 | MALE | 0 | Baseline | 3. 45 – 65 Years |
| 208 | 7/18/22 | 7/18/22 | 45 | Adele King | Physiotherapy Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1983 | FEMALE | 0 | Baseline | 2. 25 – 44 Years |
| 200 | 7/15/22 | 7/15/22 | 44 | Hao Tan | Physiotherapy Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 1 | Physiotherapy | ABANDONED | 1975 | MALE | 0 | Baseline | 3. 45 – 65 Years |
| 199 | 7/15/22 | 7/15/22 | 43 | Li Chen | Physiotherapy Template | 7 | 5 | 5 | Melbourne Clinic | Melissa Chen | 12 | Ravini Savindya | 1 | Physiotherapy | COMPLETE | 1967 | FEMALE | 0 | Baseline | 3. 45 – 65 Years |
| 187 | 7/7/22 | 7/7/22 | 42 | Tony Smith | Podiatry Template | 5 | 5 | 5 | Melbourne Clinic | Lisa Marie | 12 | Ravini Savindya | 2 | Podiatry | COMPLETE | 1999 | FEMALE | 0 | Baseline | 1. 15 – 24 Years |
| 185 | 7/1/22 | 7/1/22 | 41 | Reza Ghani | Physiotherapy Template | 6 | 5 | 5 | Melbourne Clinic | Benny Singh | 11 | Zafar Issadeen | 1 | Physiotherapy | ABANDONED | 1984 | MALE | 0 | Baseline | 2. 25 – 44 Years |
MeasureData
| CarePathID | PatientID | Score | BandCategory | BandFlag | SurveyResponseId | MeasureID | MeasureName | MeasureCategory |
| 2 | 53 | 10 | Positive | BELIEF | 248 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF |
| 2 | 53 | 10 | Negative | Chronic Pain | 248 | 6 | Chronic Pain | Pain |
| 2 | 41 | 10 | Negative | Chronic Pain | 233 | 6 | Chronic Pain | Pain |
| 2 | 42 | 10 | Negative | Chronic Pain | 187 | 6 | Chronic Pain | Pain |
| 2 | 42 | 9 | Positive | NPS-Promoter | 240 | 8 | Net Promoter Score | NPS |
| 2 | 42 | 8 | Positive | QOL | 240 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 2 | 42 | 8 | Positive | Positive | 240 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS |
| 2 | 42 | 8 | Positive | BELIEF | 187 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF |
| 2 | 42 | 8 | Positive | 240 | 7 | Overall Health Improvement | HEALTH | |
| 2 | 41 | 7 | Neutral | 233 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | |
| 2 | 41 | 3 | Positive | Exercise | 233 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 2 | 42 | 3 | Positive | Exercise | 187 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 2 | 42 | 2.5 | Negative | PSFS | 187 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS |
| 2 | 53 | 2 | Negative | PSFS | 248 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS |
| 2 | 41 | 2 | Negative | PSFS | 233 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS |
| 2 | 53 | 2 | Negative | Exercise | 248 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 2 | 42 | 2 | Negative | CSAT-Detractor | 240 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 52 | 10 | Negative | Chronic Pain | 226 | 6 | Chronic Pain | Pain |
| 1 | 50 | 10 | Negative | Chronic Pain | 222 | 6 | Chronic Pain | Pain |
| 1 | 46 | 10 | Negative | Chronic Pain | 209 | 6 | Chronic Pain | Pain |
| 1 | 52 | 9 | Positive | QOL | 229 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 50 | 9 | Positive | QOL | 225 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 43 | 9 | Positive | QOL | 207 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 50 | 9 | Positive | NPS-Promoter | 225 | 8 | Net Promoter Score | NPS |
| 1 | 47 | 9 | Positive | NPS-Promoter | 218 | 8 | Net Promoter Score | NPS |
| 1 | 46 | 9 | Positive | NPS-Promoter | 217 | 8 | Net Promoter Score | NPS |
| 1 | 43 | 9 | Positive | NPS-Promoter | 207 | 8 | Net Promoter Score | NPS |
| 1 | 44 | 9 | Positive | NPS-Promoter | 202 | 8 | Net Promoter Score | NPS |
| 1 | 45 | 9 | Positive | CSAT-Promoter | 216 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 47 | 8 | Positive | QOL | 218 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 46 | 8 | Positive | QOL | 217 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 45 | 8 | Positive | QOL | 216 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 44 | 8 | Positive | QOL | 202 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 52 | 8 | Positive | 229 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 50 | 8 | Positive | 225 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 47 | 8 | Positive | 218 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 45 | 8 | Positive | 216 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 43 | 8 | Positive | 207 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 52 | 8 | Neutral | NPS-Passives | 229 | 8 | Net Promoter Score | NPS |
| 1 | 48 | 8 | Neutral | NPS-Passives | 219 | 8 | Net Promoter Score | NPS |
| 1 | 52 | 8 | Neutral | CSAT-Passive | 229 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 48 | 8 | Neutral | CSAT-Passive | 219 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 47 | 8 | Neutral | CSAT-Passive | 218 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 46 | 8 | Neutral | CSAT-Passive | 217 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 43 | 8 | Neutral | CSAT-Passive | 207 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 43 | 7.5 | Positive | Positive | 207 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS |
| 1 | 44 | 7 | Neutral | CSAT-Passive | 202 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 63 | 7 | Neutral | 251 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 52 | 7 | Neutral | 229 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 48 | 7 | Neutral | 219 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 46 | 7 | Neutral | 217 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 46 | 7 | Neutral | 217 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 45 | 7 | Neutral | 208 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | |
| 1 | 44 | 7 | Neutral | 202 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 44 | 7 | Neutral | 202 | 7 | Overall Health Improvement | HEALTH | |
| 1 | 43 | 7 | Neutral | 199 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | |
| 1 | 47 | 6.5 | Neutral | 218 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 50 | 6 | Neutral | 222 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | |
| 1 | 48 | 6 | Neutral | 219 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | |
| 1 | 45 | 6 | Neutral | 216 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 47 | 6 | Neutral | 210 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | |
| 1 | 50 | 5.5 | Neutral | 225 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 52 | 5 | Neutral | 226 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 48 | 5 | Neutral | 219 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 48 | 5 | Neutral | 211 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 47 | 5 | Neutral | 210 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 46 | 5 | Neutral | 209 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 50 | 5 | Negative | CSAT-Detractor | 225 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 45 | 4.5 | Neutral | 208 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 43 | 4.5 | Neutral | 199 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 1 | 50 | 4 | Negative | PSFS | 222 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS |
| 1 | 44 | 4 | Negative | PSFS | 200 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS |
| 1 | 52 | 3 | Positive | Exercise | 226 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 50 | 3 | Positive | Exercise | 222 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 47 | 3 | Positive | Exercise | 210 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 52 | 3 | Negative | BELIEF | 226 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF |
| 1 | 48 | 3 | Negative | BELIEF | 211 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF |
| 1 | 46 | 3 | Negative | BELIEF | 209 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF |
| 1 | 48 | 2 | Negative | Exercise | 211 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 44 | 2 | Negative | Exercise | 200 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 43 | 2 | Negative | Exercise | 199 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 46 | 1 | Negative | Exercise | 209 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 45 | 1 | Negative | Exercise | 208 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 2 | 53 | 8 | Positive | QOL | 227 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 2 | 53 | 8 | Neutral | CSAT-Passive | 227 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 2 | 42 | 10 | Positive | CSAT-Promoter | 187 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 2 | 53 | 10 | Negative | Chronic Pain | 227 | 6 | Chronic Pain | Pain |
| 2 | 41 | 8 | Positive | QOL | 233 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 2 | 53 | 8 | Positive | BELIEF | 227 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF |
| 2 | 57 | 8 | Neutral | CSAT-Passive | 235 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 2 | 53 | 7 | Neutral | 248 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | |
| 2 | 42 | 7 | Neutral | 187 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | |
| 2 | 53 | 6 | Neutral | 227 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | |
| 2 | 53 | 6 | Negative | CSAT-Detractor | 248 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 2 | 41 | 6 | Negative | CSAT-Detractor | 233 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 2 | 53 | 3 | Positive | Exercise | 227 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise |
| 1 | 41 | 10 | Positive | CSAT-Promoter | 185 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 50 | 9 | Positive | CSAT-Promoter | 222 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 48 | 9 | Positive | CSAT-Promoter | 211 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 47 | 9 | Positive | CSAT-Promoter | 210 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 44 | 8 | Positive | QOL | 200 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 52 | 8 | Neutral | CSAT-Passive | 226 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 46 | 8 | Neutral | CSAT-Passive | 209 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 45 | 8 | Neutral | CSAT-Passive | 208 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 43 | 8 | Neutral | CSAT-Passive | 199 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 44 | 7 | Neutral | CSAT-Passive | 200 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 48 | 7 | Neutral | 211 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | |
| 1 | 46 | 7 | Neutral | 209 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | |
| 1 | 50 | 6 | Neutral | 222 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | |
| 1 | 43 | 6 | Neutral | 199 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | |
| 1 | 63 | 6 | Negative | CSAT-Detractor | 247 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS |
| 1 | 52 | 4 | Negative | QOL | 226 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 47 | 4 | Negative | QOL | 210 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 45 | 4 | Negative | QOL | 208 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
| 1 | 48 | 0 | Positive | 211 | 6 | Chronic Pain | Pain | |
| 1 | 47 | 0 | Positive | 210 | 6 | Chronic Pain | Pain | |
| 1 | 45 | 0 | Positive | 208 | 6 | Chronic Pain | Pain | |
| 1 | 43 | 0 | Positive | 199 | 6 | Chronic Pain | Pain | |
| 1 | 63 | 0 | 251 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 1 | 63 | 0 | 251 | 8 | Net Promoter Score | NPS | ||
| 1 | 63 | 0 | 251 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 1 | 63 | 0 | 251 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS | ||
| 1 | 63 | 0 | 247 | 6 | Chronic Pain | Pain | ||
| 1 | 63 | 0 | 247 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | ||
| 1 | 63 | 0 | 247 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise | ||
| 1 | 63 | 0 | 247 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 1 | 45 | 0 | 216 | 8 | Net Promoter Score | NPS | ||
| 1 | 44 | 0 | 200 | 6 | Chronic Pain | Pain | ||
| 1 | 44 | 0 | 200 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | ||
| 1 | 41 | 0 | 186 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 1 | 41 | 0 | 186 | 8 | Net Promoter Score | NPS | ||
| 1 | 41 | 0 | 186 | 7 | Overall Health Improvement | HEALTH | ||
| 1 | 41 | 0 | 186 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 1 | 41 | 0 | 186 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS | ||
| 1 | 41 | 0 | 185 | 6 | Chronic Pain | Pain | ||
| 1 | 41 | 0 | 185 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | ||
| 1 | 41 | 0 | 185 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise | ||
| 1 | 41 | 0 | 185 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 2 | 57 | 0 | 260 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 2 | 57 | 0 | 260 | 8 | Net Promoter Score | NPS | ||
| 2 | 57 | 0 | 260 | 7 | Overall Health Improvement | HEALTH | ||
| 2 | 57 | 0 | 260 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 2 | 57 | 0 | 260 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS | ||
| 2 | 41 | 0 | 258 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 2 | 41 | 0 | 258 | 8 | Net Promoter Score | NPS | ||
| 2 | 41 | 0 | 258 | 7 | Overall Health Improvement | HEALTH | ||
| 2 | 41 | 0 | 258 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 2 | 41 | 0 | 258 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS | ||
| 2 | 53 | 0 | 255 | 9 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 2 | 53 | 0 | 255 | 8 | Net Promoter Score | NPS | ||
| 2 | 53 | 0 | 255 | 7 | Overall Health Improvement | HEALTH | ||
| 2 | 53 | 0 | 255 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 2 | 53 | 0 | 255 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS | ||
| 2 | 65 | 0 | 250 | 6 | Chronic Pain | Pain | ||
| 2 | 65 | 0 | 250 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | ||
| 2 | 65 | 0 | 250 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise | ||
| 2 | 65 | 0 | 250 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 2 | 65 | 0 | 250 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 2 | 65 | 0 | 250 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS | ||
| 2 | 64 | 0 | 249 | 6 | Chronic Pain | Pain | ||
| 2 | 64 | 0 | 249 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | ||
| 2 | 64 | 0 | 249 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise | ||
| 2 | 64 | 0 | 249 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 2 | 64 | 0 | 249 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 2 | 64 | 0 | 249 | 1 | SATIS = Patient satisfaction. This measure indicates to what extent a patient was satisfied with their first appointment. | SATIS | ||
| 2 | 57 | 0 | 235 | 6 | Chronic Pain | Pain | ||
| 2 | 57 | 0 | 235 | 5 | BELIEF = Belief in treatment efficacy. This measure may indicate to what extent a patient believes that treatment will improve their condition. | BELIEF | ||
| 2 | 57 | 0 | 235 | 4 | EXERCISE = Exercise frequency. This measure indicates how regularly a patient engages in physical activity | Exercise | ||
| 2 | 57 | 0 | 235 | 2 | PSFS = Patient specific functional scale. This measure may indicate problems with one or more regular physical activities that the patient currently has difficulty doing | PSFS | ||
| 2 | 57 | 0 | 235 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 1 | 63 | 0 | 247 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL | ||
| 1 | 41 | 0 | 185 | 3 | QOL = Quality of life. This measure may indicate potential problems with physical activities, injury and treatment burden, socialising, emotions, relationships, and problems at work/study | QOL |
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| Persona | User Story | Included in dashboard | |
| Clinic Owner | As the Clinic Owner I would like to filter Net Promoter Scores captured at the end of the survey for the 100 most recent (chronological ordering based on appointment date) surveys for feedback classified as negative so that I can raise these with respective practitioners. | Strategic | **sample data |
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