Eric is the nursing supervisor in charge of the hospital operations during the 3 to 11 pm shift. Joyce is the charge nurse in the emergency department, and Diane is the charge nurse in the intensive care unit. The three meet one evening to discuss problems with moving patients out of the ED and into beds in the ICU. As they discuss the issues, Eric sits behind his desk, folds his hands, crosses his legs, and begins glancing at a paper on his desk. Joyce sits across from Eric, with her legs and arms crossed. She looks directly at Eric. Diane pulls a chair from the wall, placing it near the corner of the desk, forming a triangle with the other two participants. She sits down, leans forward, and smiles.
1. What are the nonverbal cues from each of the participants?
2. Identify the verbal and nonverbal facilitative and obstructive messages from each of the participants in this case.
The three nurses agree on a process to facilitate the transition from ED to ICU. Eric makes a summary report of the meeting and submits it to the director of nursing with an appointment to meet the following week. Joyce holds a meeting of the ED personnel the next day and informs them of changes made to the process. She creates a memo describing changes to the ICU transfer process and posts it in the department classroom. She requests all staff to read and initial the memo, noting that they have read and understood the changes. Diane also informs her staff by holding mandatory meetings at various times throughout the next week. She schedules in-services for all staff and requires them to relate the pertinent information back to her to determine staff understanding of their roles in the procedural change.
3. Which of the three displayed upward communication? Was it effectively handled? Why or why not?
4. Joyce and Diane both took initiative in distributing the information to the necessary people. What were the positive aspects to their methods of handling the situation? What were the negatives?
Part 1: PowerPoint Content
Slide 1: Title, include your name, section number, add an image to represent each of the people involved in the scenario (3 people=3 images or 1 image with 3 people)
Slide 2: Define in your own words Verbal and Nonverbal Communication
Slide 3: Address how each of the three participants used verbal and nonverbal communication effectively
Slide 4: Define in your own words Upward Communication
Slide 5: Which of the three participants created the memo? And how was the memo effective or not effective? Why?
Slide 6: What would you have added to enhance the memo?
Slide 7: References: Minimum of one (2) peer-reviewed reference. WEBSITES are NOT considered peer-reviewed.
Pat 2: You will also be providing a Voiceover for the PowerPoint presentation.
MPH Capstone Project – Part 1
According to the directions provided in the Capstone Guide for your selected capstone project option, prepare Part 1 of the MPH Capstone Project. Specific submissions for Part 1 will vary depending on the requirements provided in the applicable Capstone Guide. Refer to the Capstone Guide for your option, located in Class Resources.
Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center.
Review the “Rubric: MPH Capstone Project Part 1 (Topic 4)” section in your Capstone Guide prior to beginning the assignment to become familiar with the expectations for successful completion. Include a copy of the “Rubric: MPH Capstone Project Part 1 (Topic 4)” section of your Capstone Guide with your Part 1 deliverable submission, so the instructor will have it readily available when reviewing your assignment.
You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.
PUB-690 Capstone Guides
In this course, you will be completing a capstone project as a requirement of the Master of Public Health (MPH) program. The course provides learners with the opportunity to apply and synthesize public health skills and knowledge in a written format. As a learner, you will demonstrate competency through the development of a written, professionally prepared project that can be included as part of a professional portfolio. You will have an opportunity to tailor your project based on your professional interests and goals by selecting one of the following options for your capstone: grant proposal, policy analysis, secondary analysis, and program evaluation.
In a minimum of 3 pages, discuss the following:
The macro process that you selected and how it relates to your new company
Describe the Enterprise Planning (ERP) system and IT software that your company will use and how it will be leveraged to manage your selected macro process.
Discuss advantages and disadvantages of the IT software that your company will use, including its reliability.
Discuss how Wal-Mart and Amazon uses technology to support their processes. Is this similar or different than the approach that your organization will take?
Information technology (IT) is a key driver in supply chain because it functions as the glue that allows other supply chain drivers to work collectively with the goal of creating a coordinated, integrated supply chain. IT is also critical to supply chain performance because it supplies the foundation on which managers make decisions and supply chain processes execute transactions. Without IT, a manager cannot know how much inventory is in stock, what customers want, and when more products should be produced or shipped.There is a focus on applying information technologies when managing the macro processes of a supply chain, which include Customer Relationship Management (CRM), Internal Supply Chain Management (ISCM), and Supplier Relationship Management (SRM). This week for your project, you will choose one of these areas to focus on.Your project this week will require you to conduct research. For your research, you will need to do the following:
Select a macro process to discuss in your design plan (CRM, SRM, or ISCM). Research the process and the technologies used to support the process.
Research Wal-Mart and Amazon and how they use technology to support their macro processes.
You will need to use a minimum of 4 credible sources for your research,
HElPFUL INFO :
The traditional practice by logistics providers in supply chain management systems did not spend substantial periods of time on measuring and managing performance, with only focusing on operational execution and meeting only the most basic of measurable criteria. This is changing, driven by competition and especially as a result of increasing demands from customers who want to be assured of effective management of their business. The following driving forces behind the increased use of performance measurement in a supply chain/logistics context are as follows:
Increased reliance on contract manufacturers/outsourcing or make-versus-buy decisions.
Strategic importance of logistics service providers, as they often have a greater impact on the end customer.
Adoption of manufacturing management principles like just-in-time, total quality management, six sigma, and lean principles.
Impact on customer experience/satisfaction through performance tools like quality programs, surveys/polls, and customer service metrics.
Increased competition, with global logistics service providers, (with economies of scale), in a low-margin business requiring significant capital investments.
Information technology improvements, both in warehousing and transportation, to control and track shipments, with a greater availability of data.
Empowerment practices allowing lower level employees with SCM tasks/responsibilities, but requiring better monitoring/use of KPI (Key Performance Indicators).
Employee motivation tools through efforts into communicating SCM metrics for productivity and continuous improvements
THECHNOLOGY:Today’s market-driven global supply chains are information intensive and require adaptive information systems to manage logistics complexities. Regarding the role of information, from earlier coursework we determined in any supply chain there are three key flows, namely material, resource and information flows. Material flows enable delivery of freight and resource flows such as finance ensure supply partners get paid. Information flows are more complex and multifaceted since information is the key that unlocks supply chain responsiveness to demand.The many benefits of supply chain-spanning information technologies include all of the following: Customer-oriented operations; time compression; reduced schedule variability; shorter planning periods/order lead times; consistent partnerships with suppliers, intermediaries and customers; supply chain synchronization, coordination and optimization; a single point of control, or “from the tower”; and integrated information systems.While gaining information visibility and transparency is the goal, barriers preventing this include those dealing with cultural, financial, technical and organizational matters.The following are informational technology common core applications in supply chain management:
e-Business or purchasing freight and services online for B2B (Business-To-Business) and B2C (Business-To-Consumer)
Electronic Data Interchange, including RFID (Radio Frequency Identification), and AIDC (Automatic Identification and Data Capture)
ERP (Enterprise Resource Planning) controls all resources required from receipt of order to delivery of freight
Collaborative Planning, Forecasting and Replenishment to fill inter-organizational gap that ERP does not address
VMI (Vendor Managed Inventory), or outsourcing inventory management to suppliers for a single point of control
Warehouse Management Systems, which manages and controls warehouses and distribution centers.
Capacity Requirements Planning – Matches the internal manufacturing and outsourcing capabilities with demand
Demand Planning – Reviews historical order patterns/experiences with actual orders
Manufacturing Planning – Plans internal actual production capacities with demand
Distribution Planning – Coordinates the replenishment of stock and inventory
Logistics Planning- Plans the forward and reverse flows and storage
Transportation Planning – Optimizes the best warehouse and transportation choices for cost/benefit trade-offs
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