1. What did you notice about the way the opportunity for this project came about that was an unusual business practice for Infosys?
2. Describe the contract negotiations. In what way were these negotiations a departure from the way you would have expected negotiations to be conducted?
3. Why do you suppose NTC accepted Infosys’s 20 percent reduction, which still made their proposal more expensive than that of the other vendor?
4. Shouldn’t Infosys have asked for something in return for reducing its price? What might Infosys have asked for?
5. Once NTC got a price reduction they then asked for a two- week time reduction. Infosys agreed to that, too. Who was Infosys negotiating with? What should Infosys have done at this stage of the negotiation?
6. Communications during the meetings to develop specifications were difficult. Is there anything that Infosys might have done to facilitate communications, reduce the transaction costs associated with developing the bid, and minimize conflict once the project was launched? Keep in mind that translation in Japan is very expensive.
7. When Sachin tried to make the point that NTC should have frozen the requirements when the contract was agreed to, NTC responded that Infosys did what it wanted to do without really knowing what NTC wanted. What might have led to this response?
8. Should Sachin have gone out for drinks with Yoneyama-san and their counterpart at NTC? Did Sachin need to drink alcohol?
CRITERION
Write one paragraph (at least 3 sentences in length and have original thoughts/ideas) for each of the questions.
Make sure to number each of the paragraphs so that I know which question you are answering.
Make sure to reference the terms and concepts learned from the book.
Make sure your responses contain original thoughts.
n Enterprise Security and Architect Technical Resource are part of the project core team. You have met with the technical resources to obtain the security and architect requirements necessary to update the business case and diagram to assist the CTO with the proposed solution.
Build on and update your diagram created in Week 3 by adding the role of business continuity, a disaster recovery plan, and the relationship to the cloud.
Update your Week 2 business case to the President and Board of Directors with the following information:
An explanation of the role of risk, compliance, and security
A best practice type of data protection
An explanation of the key cloud-based security standards using appropriate terminology to provide clarity during the review process
The updated diagram
Incorporate the instructor’s feedback from Weeks 2 and 3. This section of the business case should be between 2 and 3 pages.
Provide research and references to support your recommendations. References should be formatted according to APA guidelines.
The Drotos Engineering cloud migration project is proceeding. Your applications require a 99.9% uptime. You are now working on the disaster recovery and business continuity plan to ensure that occurs.
Senior wants to be assured Drotos Engineering is prepared to handle any disaster or business interruptions. Therefore, you decide to prepare a summary of your plan and a sample procedure from your disaster recovery and business continuity (DR/BC) plan to review together.
Part 1
Write a 3-page summary in Microsoft® Word of your DR/BC plan that includes:
An overview of your patch management strategy to ensure your systems and applications are up-to-date
An overview of your backup strategy to ensure applications and all company data is available, including:
A schedule or plan for full and incremental backups
The planned use of automated tools
The types of disasters and potential causes of business interruption covered by your plan
Part 2
Select an event covered by your DR/BC plan.
Write a high-level DR/BC plan process that would be included in your DR/BC playbook for this event.
Use the DR/BC Playbook Procedure Template to document your processes.
Each process should be no longer than one page. Outline the DR approach on one page and the BC approach on the second.
As the IT liaison, Senior tasked you with defining the technical components of the SLA with the consultants.
Write a 2-page summary that includes:
A listing of the Drotos Engineering IT manager and vendor roles and responsibilities
A summary (in narrative or table format) with the acceptable metrics and measurements ranges, with definitions and rationale that will ensure optimum performance. Include minimum and maximum information for:
Disk space use (e.g., for each system, the minimum amount of disk space required by the application/person/system to run efficiently)
Response time
Uptime
Vendor to Drotos Engineering reporting requirements
Part 2
During the first few weeks your SLA is in place, you work with the consultant to resolve performance and optimization issues that arise. Your decisions will help create a template for the vendor to follow with later issues. Two issues arose that required documentation.
Issue 1
The baseline performance for your system is 35% below what was projected to access data and store data. Monitoring indicates that the source of the poor performance could be the network, disk, or CPU.
Write a 1- to 2-page description of how the vendor should address the issue using the following resource provisioning/deprovisioning options:
Usage patterns
Cloud bursting
Extending cloud scope, storage, and virtual machines
Application life cycle
Business need changes
Issue 2
Your engineering applications are subject to many regulations. You learn that a new security regulation requires the assurance of a 3-second response time to ensure the user’s flow of thought remains uninterrupted because of the sensitive nature of the data on the system.
Write a 1- to 2-page description that defines and describes the appropriate provisioning techniques the vendor is to follow to address the new regulation and to ensure your customers’ and internal data remain protected.
As you are the only IT employee in Drotos Engineering, you persuaded Senior that you need outsourcing support to design, deploy, and maintain the cloud-based solution for your applications.
Note: You must include an introduction and conclusion for each of the following documents. The introduction provides context for what the reader will read and the conclusion is a summary statement of what was presented.
Part 1
As the IT liaison, Senior tasked you with defining the technical components of the SLA with the consultants.
Write a 2-page summary that includes:
A listing of the Drotos Engineering IT manager and vendor roles and responsibilities
A summary (in narrative or table format) with the acceptable metrics and measurements ranges, with definitions and rationale that will ensure optimum performance. Include minimum and maximum information for:
Disk space use (e.g., for each system, the minimum amount of disk space required by the application/person/system to run efficiently)
Response time
Uptime
Vendor to Drotos Engineering reporting requirements
Part 2
During the first few weeks your SLA is in place, you work with the consultant to resolve performance and optimization issues that arise. Your decisions will help create a template for the vendor to follow with later issues. Two issues arose that required documentation.
Issue 1
The baseline performance for your system is 35% below what was projected to access data and store data. Monitoring indicates that the source of the poor performance could be the network, disk, or CPU.
Write a 1- to 2-page description of how the vendor should address the issue using the following resource provisioning/deprovisioning options:
Usage patterns
Cloud bursting
Extending cloud scope, storage, and virtual machines
Application life cycle
Business need changes
Issue 2
Your engineering applications are subject to many regulations. You learn that a new security regulation requires the assurance of a 3-second response time to ensure the user’s flow of thought remains uninterrupted because of the sensitive nature of the data on the system.
Write a 1- to 2-page description that defines and describes the appropriate provisioning techniques the vendor is to follow to address the new regulation and to ensure your customers’ and internal data remain protected.
Compress the following files into a ZIP file:
SLA Content Summary
Issue 1 Provisioning Description
Issue 2 Provisioning Description
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