Impact On Customer Satisfaction Research Paper

Important:

Read the proposal I’ve uploaded and based on it write the report given.

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Aim of this assignment: To make sense of how words, numbers and secondary data are used in a specific business or management context and to synthesize sources within a critical literature review

In this course, we developed a shared understanding of master’s level research, which embraced the making sense of selected sources. We also presented an opportunity to refine a range of masterly skills. In particular, we encouraged you to develop the skills needed to understand, critique and utilise research conducted by others and to consider how you might conduct research within your organisational and professional context.

We would like you to work independently and, having adopted an appropriate methodology, to:

– Produce a critical literature review that informs your proposed research, into a business problem.

– With respect to format, we require you to use a journal presentation and adopt a succinct, focused style of writing.

– Adopting a scholarly practitioner stance, you may draw on a range of “quality” literature, as long as your work remains focused on a complex practice-based problem, although “quality” implies that peer-reviewed journal articles would be used predominantly.

– You have to make sure to cover these criteria while preparing the:

-Clearly explains the problem, and justifies why it is important from a personal perspective

-Provides a precisely written two researchable question that are more specific than the aim but derived from the problem and justifies why it is important from an organisational perspective

-Explains and justifies the method(s) used in conducting the literature review

-Clarifies how the researched area fits into wider debates in the literature

-Demonstrates knowledge of the relevant literature by identifying key debates

-Identifies appropriate concepts and theories, and presents items in a logical structure

-Identifies and explains links and connections between authors and themes

-Synthesises material and identifies patterns and trends in the literature

-Presents a clearly written narrative, with correct grammar and spelling, in journal style format; uses consistent and correct referencing in both the writing and bibliography

-Your work will be assessed in a holistic manner, similar to a peer-review process. Within the master’s level remit, we will focus on the extent to which your critical literature review achieves the relevant learning outcomes. However, whilst we will evaluate the quality of the writing overall, for example being analytical, rather than descriptive, we will also use the Criteria given above to inform the feedback and mark allocation for the assessment

As you will be writing in a journal style, we feel it is appropriate to structure your assessment around a series of headings:

Title of Work – Think creatively. Is it sufficiently attention-grabbing to catch the Editor’s eye?
Abstract – Outlines the purpose, background and significance of the review article, in fewer than 120 words.
Keywords – Identifies up to five keywords that highlight the central foci.
Methodology – Clearly explains and justifies the approaches used to select and organise material.
Introduction – Sets out the researchable question, briefly explains why the topic is chosen and provides contextual background to the study. Identifies where the review sits within the wider scholarly landscape.
Main body – Develops the main arguments: identifies trends and patterns in theories and authors, and alerts the reader to criticisms. Takes the reader on a logical journey and presents well-developed sub-sections that focus on a “story” or themes, rather than presenting a chronological format.
Conclusion – Concludes to the purpose outlined in the introduction, with the concluding paragraph providing intellectual closure for the reader.
References – Carefully detail all sources used and present these in a standard academic format.

Using Microsoft Word and Professional APA format, prepare a professional written paper supported with three sources of research that details what you have learned from chapters 1 and 2. This section of the paper should be a minimum of two pages.

Paper Section 2: Applied Learning Exercises

In this section of the professional paper, apply what you have learned from chapters 1 and 2 to descriptively address and answer the problems below. Important Note: Dot not type the actual written problems within the paper itself.

Search the Internet for material regarding the work of managers and the role analytics play. What kind of references to consulting firms, academic departments and programs do you find? What major areas are represented? Select five sites that cover one area and report your findings.
Most companies and organizations have downloadable demos or trial versions of their software products on the Web so that you can copy and try them out on your own computer. Others have online demos. Find one that provides decision support, try it out, and write a short report about it. Include details about the intended purpose of the software, how it works, and how it supports decision making.
Comment on Simon’s (1977) philosophy that managerial decision making is synonymous with the whole process of management. Does this make sense? Explain. Use a real-world example in your explanation.
Important Note: There is no specific page requirement for this section of the paper but make sure any content provided fully addresses each problem.

Paper Section 3: Conclusions

After addressing the problems, conclude your paper with details on how you will use this knowledge and skills to support your professional and or academic goals. This section of the paper should be around one page including a custom and original process flow or flow diagram to visually represent how you will apply this knowledge going forward. This customized and original flow process flow or flow diagram can be created using the “Smart Art” tools in Microsoft Word.

Paper Section 4: APA Reference Page

The three or more sources of research used to support this overall paper should be included in proper APA format in the final section of the paper.https:

When concluding the paper, expand your analytical and critical thinking skills to develop ideas as a process or operation of steps visually represented in a flow diagram or any other type of created illustration to support your idea which can be used as a proposal to the entity or organization in the cases to correct or improve any case related issues addressed. This is required for both cases.

When developing illustrations to support a process or operation of steps, Microsoft Word has a tool known as “Smart Art” which is ideal for the development of these types of illustrations or diagrams. To get acquainted with this tool, everyone can visit www.youtube.com using a keyword search “Microsoft Word Smart Art Tutorials” to find many video demonstrations in using this tool.

Minimum Paper Expectations

Page Requirements: The overall paper supporting both cases will include a minimum of “4” pages of written content.
Research Requirements: The overall paper will be supported with a minimum of “3” academic sources of research and one of the sources can be the textbook.
Application Technology: Microsoft Word will be used to prepare this paper.
Professional Format: APA will be used to prepare the professional layout and documentation of research.
Important Note: Do not fall below minimum page and research requirements.
Important Reminder: Assessment of written assignments and discussion boards account for 50% of overall grading and below is a breakdown of how I will assess grading for this assignment:

Assessment Criteria

Possible Points

Points Earned

Student included a front APA cover page (Page 1)

5

Student included an abstract (Page 2)

5

Student included a minimum of “4” body pages of written content supported with “3” academic sources of research addressing all questions associated with cases found on Pages 34-35 and 74-75.

50

In the conclusion of the paper, student used analytical and critical thinking skills to develop ideas as a process or operation of steps visually represented in a diagram or other type of illustration created ideally using “Smart Art” tools provided in Microsoft Word.


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